Ordering and Payment


Placing an order with Filter-Outlet.eu is easy, secure and you do not need to create an account on our site or with PayPal.

All payment transactions are performed using PayPal.

We only accept orders online. Currently, we do not accept orders by post, phone, fax or e-mail.


Here are 3 steps you will need to follow to place an order:

1. Select the Filter Cartridge you wish to buy

On the final product page:

  • Check the product availability.
  • Select the item quantity.
  • Select a country of delivery to update the correct postage price (if you are paying by card, your delivery address and country must be where your card is registered).
  • Click on the "Buy Now" button which will take you to PayPal's secure payment page.
  • On PayPal's secure payment page you will see the item description, quantity, postage and total price.


2. Enter your Billing information

A) I do not have a PayPal Account:
If you do not have a PayPal Account;
- click on the "Pay with a debit or credit card" text (written below "Log In") or
- click on the "Continue" button (written after "Don't have a PayPal account?")

  • Your selected country of delivery will already be selected (should you wish to change the country, please return to Filter-Outlet.eu and change the country there to ensure that you are charged the correct shipping amount).
  • Select your chosen payment method (Visa, Master card etc.).
  • Enter your payment details.
  • Enter your name, email, delivery address and telephone number (a telephone number is required by PayPal). Filter-Outlet.eu will only contact you by email.
  • Click on the "Review Order and Continue" button.

B) I have a PayPal Account:
If you already have an account with PayPal, all you need to do is login, review the order and submit.


3. Review and Submit Your Order

  • Check the accuracy of the information you provided and make any necessary adjustments.
  • Click on the "Pay" button to submit your order.
  • Once you have submitted your order, you can click on the "Return to Filter-Outlet.eu Store" button or if you paid using a PayPal account, you will be automatically redirected back to Filter-Outlet.eu in 5 seconds to review your order summery.
  • You will receive an order confirmation email from PayPal.
  • We will send you another e-mail message at the time of shipment detailing the tracking number.


Cancelling an Order

You can cancel your order with Filter-Outlet, provided that the order has not yet entered the dispatch process.

  • On the Contact us page, select from the drop down menu "Outstanding order".
  • Enter your name and email address.
  • In the message box enter your Transaction ID, a brief message that you would like to cancel your order and then click "Send".

You will receive an email confirmation from us if your order has been successfully cancelled.

If the order you want to cancel has been already dispatch, you need to wait until the order is delivered to you before you can cancel the order. Please read our Returns Policy page for more information.



Payment is made directly through PayPal. PayPal allows you to pay safely with or without having a PayPal account. The details of your credit card, debit card or bank account are automatically encrypted at PayPal's secure payment page using SSL (Secure Socket Layer) protocol. Filter-Outlet does not have access to any of your payment details stored by PayPal. For more information read Privacy Policy at Filter-Outlet.eu.

We accept: all payment methods available via PayPal for your selected country (for example Visa, MasterCard, American Express and Debit Cards).
Payment methods through PayPal vary by country; therefore, please visit www.paypal.com to find out more about payment methods that may exist for your country.

We do not accept: cheques, postal orders or cash payments.

A receipt will be included with each order we send.


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