Terms and Conditions


The use of this Website (referred to as "www.filter-outlet.eu", "Filter-Outlet.eu", "Our Site" or "Site") is governed by the terms, policies and conditions as described below. Please read them carefully.

Your use and/or placement of any order indicate your acceptance of these Conditions.


1. Condition for placing an order

You should be at least 18 years old and have the legal capacity or hold parental permission allowing you to place an order on the Site.


2. Ordering

Filter-Outlet only accepts orders placed online. Currently, we do not accept orders by post, phone, fax, or e-mail.

Placing an order with Filter-Outlet.eu is easy and secure, and there's no need to create an account on our Site. All orders are processed through PayPal.

Each product sold on our site is presented with details on the final product page. On this page, you will find images that you can enlarge, a detailed product description, installation instructions, reviews, pricing, availability, shipping charges and a buy button.

The destination country and applicable shipping rate should be selected on the Filter-Outlet.eu final product page before proceeding to the PayPal payment page. The applicable postage rate is indicated in the PayPal item description (eg. "Delivery -> FR"). Should you later change the destination country on the PayPal page, the postage rate is no longer valid. Filter-Outlet.eu reserves the right to hold the order until additional payment is received to cover the difference or to cancel the order.

After placing an order, you may click on the button "Return to Filter-Outlet Store", or if you have a PayPal account you will be automatically redirected back to www.filter-outlet.eu in 5 seconds to see your order summary. It is not necessary to return to our website to complete your order.

Shortly afterwards you will receive an e-mail from PayPal confirming receipt of your order and containing the details of your order. You will receive an e-mail from Filter-Outlet.eu when your order has been dispatched including your tracking number.

You have the right to cancel your order provided that the order has not yet been dispatched. If your order has not been sent, you will be refunded the full amount within 15 days of cancellation. Read more about how to cancel the order on the Ordering and Payment page.


3. Price

All prices displayed on the Site are listed in Euros or GBP (for the UK) and inclusive of French VAT for all orders delivered to destinations in member countries of the EU. Prices do not include handling fees and postage charges unless stated.

When ordering water filters from www.filter-outlet.eu for delivery outside of France you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Despite our best efforts, there might be a product listed on the Site at an incorrect price due to either a display error or typographical error, or an error in pricing information, or an item that was priced incorrectly. We verify prices as part of our dispatch procedures. If the price was incorrect during placing an order, we will notify you and cancel your order unless you choose to accept the order at the new price.

Water filters will remain the property of Filter-Outlet until delivery to our postal carrier.


4. Validation

You declare to have read and accepted these Terms & Conditions before placing your order. The validation of your order implies acceptance of these Conditions of Use.


5. Product availability

Availability of products is valid as they are visible on the site (In stock).

In the event of unavailability of a product after placing your order, we will notify you by mail and cancel your order unless you choose to wait until the product(s) is available.


6. Shipping & Delivery

The products are delivered to the shipping address you provided during the ordering process. We inform you by email when your item has been dispatched including the tracking number.

All shipments are sent by Colissimo (La Poste, France), delivered in 48 hours in France Metropolitan & Monaco without signature, and in 4 to 10 days in the European Union and Overseas delivered with signature. We also invite you to periodically review your tracking number.

In case of delayed shipment, an email will be sent to inform you of a new shipping date.

Filter-Outlet.eu is not responsible for delays in delivery once the order has been dispatched or the performance of the online tracking tool provided by the postal service provider.
Please see the Shipping Rates & Delivery page for more information.


7. Payment

Payment is made directly through PayPal, therefore you do not need to create an account on our Site. We accept all payment methods available via PayPal for your selected country. PayPal allows you to pay safely with or without having a PayPal account. The details of your PayPal account, credit card, debit card or bank account are automatically encrypted using SSL (Secure Socket Layer) at PayPal's secure payment page, and therefore, never transmitted unencrypted over the network.
Please read the Ordering and Payment page for more information.


8. Contract

When you place an order to purchase a product from Filter-Outlet.eu, PayPal will send you an order confirmation e-mail containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we've dispatched the product to you. That acceptance will be complete at the time that we send the Dispatch Confirmation E-mail to you.

Filter-Outlet.eu reserves the right to cancel your order. If your order is cancelled for any reason by Filter-Outlet, you will be informed by email and a complete refund will be issued for the full amount.

For contractual purposes, you consent to receive communications from Filter-Outlet electronically and you agree that all agreements, notices, disclosures and other communications that Filter-Outlet provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Filter-Outlet.eu reserves the right to make changes to this Site and these Terms & Conditions at any time. Once you placed the order with us, you are accepting all Filter-Outlet.eu Terms & Conditions. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from Filter-Outlet, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


9. Returns

Please review our Returns Policy page for information.

All returned items must be sealed, unused, unmarked and still have their original packaging including all accessories (original parts, manuals, gift vouchers and free gifts if any) and labelling attached, and the original invoice.

Customers in the European Union have the right to withdraw from the purchase of an item within fourteen (14) working days after receiving the product(s) without giving any reason and without penalty, except the cost of delivery where applicable and returning the goods.

If delivery of a product does not comply with your order or is damaged during transit, refer to our Returns Policy.

Returned parcels
If your parcel is returned as undeliverable to us for one of the following reasons:
a) The addressee does not live at the delivery address,
b) The delivery address is incomplete or incorrect,
c) Refused parcels (parcels that were not retrieved during the delivery or collected at the local post office), or
d) The address is unsafe, insecure or if access to the delivery point has been prevented or impeded,
we will contact you by email and propose the following:

1) New redelivery of your order however additional shipping cost is applied
1.1 60% of the non-discounted delivery cost for the first redelivery
1.2 100% of the non-discounted delivery cost for the second dispatches
2) A refund of your order minus the full non-discounted delivery cost

Please see the Shipping Rates & Delivery page for more information about non-discounted shipping rates.


10. Warranties and Liability

Filter-Outlet disclaims any liability in the event that the item delivered does not comply with the laws of the country of delivery other than France.

Filter-Outlet.eu will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. Filter-Outlet will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Filter-Outlet.eu does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Filter-Outlet will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control (for example total or partial strike of postal services, carriers, and disasters caused by floods or fires). This condition does not affect your statutory rights.

Choosing and buying a product or a service are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment cannot give rise to any compensation, reimbursement or implication of responsibility of Filter-Outlet.

The photos on the site are for illustrative purposes. Please refer to product description of each product to know the precise characteristics, or if in doubt or if you want further information please contact us. Always follow your fridge manufacturers safety and installation instructions provided with your fridge manual to ensure that your filter is correctly installed. If in doubt please seek advice from a qualified technician.

All filters sold on this site require the water source to be microbiologically safe. It is the responsibility of the consumer to choose the correct water filter cartridge(s) for their unique situation. Filter-Outlet.eu does not recommend or suggest a particular water filter as Filter-Outlet does not have the necessary information regarding a consumer's water source including known and unknown contaminants. Filter-Outlet.eu is a reseller and does not share liability with the manufacturer for damages caused by faulty water treatment products or the installation of such products. Consumers agree to hold Filter-Outlet harmless for any damages caused improper system manufacture, design, or installation.

The limitation of liability referred to above shall not apply in cases of wilful misconduct or gross negligence on our part, for personal injury or liability for defective products in cases of eviction and in case of non compliance (including due to latent defects).


11. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the French law. All disputes concerning the business relationship between you and Filter-Outlet are subject to the non-exclusive jurisdiction of the French courts.


12. Use of the Website, Copyright and Trademark Notice

All of the content presented on this website, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, is under the ownership of Filter-Outlet.eu, Copyright © 2008 - 2014, All Rights Reserved.

All brand names, logos and images used on the site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names, logos, images or titles and moreover any such use may constitute an infringement of the holders' rights.

You may use the content of this Site only for the purpose of shopping or placing an order on this website and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or any means without our prior written permission from Filter-Outlet.eu. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The Filter-Outlet.eu and Filter-Outlet Logo and other marks indicated on our website are trademarks of Filter-Outlet.

In an attempt to provide increased value to our visitors, this website may contain links to other websites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). You acknowledge that Filter-Outlet is not responsible for the operation of or content located on or through any such site. These linked sites are only for your convenience and therefore you access them at your own risk.


13. Privacy Policy

The information and data about you is necessary to manage your order. All your personal data that we collected are treated with the strictest confidentiality, in accordance with our Privacy Policy. Please see the Privacy Policy page for more information.


14. Our details

Filtre-Outlet.fr and Filter-Outlet.eu are trading names of AMICUS SARL.


7, avenue Didier Daurat

BP 30044

31702 Blagnac Cedex


N° SIREN: 528527179 (company registration number)

N° VAT: FR52528527179


You can contact us by visiting Contact Us.


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